Please email us at info@healthextension.com or go to our contact us page.

Yes, please fill out the application form here.

You can contact us through our contact page! We will be happy to assist you.

We try our best to ship items as fast as we can. Please allow 1-2 days production time for your order to ship out, average shipping times are 2-7 days depending on your location. Tracking numbers will be updated no later than 1 day after your order has been shipped. If you don't have a tracking number after 3 business days please email us at info@healthextension.com.

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

When logged into your account, select your Autoship, and click "Cancel Autoship" button at the bottom of the page. This will cancel all future shipments of your Autoship order.

Thank you for reaching out to us. Please log in to your account, click the rewards button on the bottom left of the page, and click ways to redeem to receive a discount code (valid on non-subscription orders only).

We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at shop@healthextension.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

All prices are in USD.

Most of our products are made in the United States. Some wet food is made in Canada and Thailand.

All of our cans are BPA free!

We like supporting small family owned businesses like ours. We believe independent pet stores offer the best quality service and selection of the best products like Health Extension.

Bovine colostrum is known to support gut flora by offering a local antimicrobial and anti-inflammatory effect in the intestinal tract when ingested by other species. Some studies support that colostrum may increase the effectiveness of vaccinations, improve the immune response against certain viruses, bacteria and parasites. Additionally, it also improves bone and muscle function in older pets, and is even used as supportive medicine along with traditional treatments for dogs and cats periodontal disease.

The 8oz and 16oz containers contain approx. 15 and 30 scoops respectively. The scooper is approximately equivalent to a tablespoon. The weight of the pet and breed will alter these time frames based on serving size.

All of our dry recipes are formulated to support nutritional levels for daily maintenance. Supplementation of vitamins and minerals is to help ensure optimal nutrition is always achieved despite environmental or other possible ailments that may arise.

Puppies can be considered as adults once they reach one year. However, they are not completely done growing until the age of two. For a highly active, energetic dog it is fine to continue feeding the puppy amounts until the second year as long as they don’t appear overweight. If you feel his/her energy and appetite are becoming more steady they may be ready to have their puppy portions reduced to the adult feeding requirements in the near future. We often recommend that puppies are offered the higher feeding amount until they are at least 12 months so you may need to monitor them and watch their weight in the meantime.

The dry food has a shelf life of 18 months after the date of production, that is when the expiration date printed on the bag would be. However, it may be good for up to 6 months after the expiration date if stored properly. We do not guarantee any products past their expiration dates.

We recommend storing kibble in the original bag inside an airtight container for optimum freshness.

All canned products should be consumed the same day or the contents should be transferred to a separate airtight storage container which can then be stored in the refrigerator for up to 3 days.

There is no one definitive answer to the question of how much to feed a dog because of all the variables that come into play, such as breed, age, and activity level. However, general guidelines can be useful in order to make sure your pup is getting the right amount of food and how often he needs it. Check out our blog post here, where we go over some guidelines to follow so you can ensure your furry friend is well-nourished.

While it's ok to put our products in the refrigerator, especially in hot climates, Health Extension does not recommend freezing kibble since there are probiotics sprayed onto the food after cooking and the nutritional values of the product cannot be guaranteed upon defrosting. Also, freezing canned products, treats or toppers is not recommended, since the nutritional values of the product cannot be guaranteed upon defrosting as well. These items are not designed to withstand the low temperatures of a freezer.

Yes. Our rigorous quality assurance program ensures that raw ingredients are free and clear from pathogenic microbes like E coli, salmonella, listeria, and heavy metals before accepting them into the facility.

We don't just want to know that the product is safe - we make sure it is! Our strict Test, Hold and Release Program means no finished goods are released into distribution until test results come back.

Absolutely! Feel free to ask anything on your mind! Please email us at info@healthextension.com or go to our contact us page.

Follow these steps:

• Sign into your Health Extension account
• Select Health-E Rewards from the website menu
• Select the Earn & Redeem button
• A pop-up will appear on your screen with your Health-E point total

When you are ready to redeem your points:

• Sign into your Health Extension account
• Select Health-E Rewards from the website menu
• Select the Earn & Redeem button
• Select Ways to Redeem - you will see 100 Health-E Points = $1 and a button to redeem
• Select the Redeem button - this will show you how many Health-E points you have and how much money you have earned
• Select Redeem - you will be presented with a discount code for your next order, in addition to the option of copying the code or apply code
• Select the Apply Code button and the discount will automatically be applied to your shopping cart
• If you do not select Apply Code, you will be emailed the code for later use

Every 100 points earned is equal to $1.00 in discounts.

Nope! Your Health-E points will never expire and there is no limit as to how much of a discount you can redeem.

To refer a friend or family member, please follow these steps:

• Sign into your Health Extension account
• Select Health-E Rewards from the website menu
• Select the Earn & Redeem button
• A pop-up will appear displaying your Health-E point totals
• Select Refer Your Friends
• Simply copy the personalized link and share the $10 off coupon with your friends and family members via text, email, Facebook, Twitter, or Instagram
• Once they have made their purchase, you will receive your $10 coupon code via email