Please email us at info@healthextension.com or live chat with us during our business hours:

Monday-Friday: 9am-5pm EST

We sell dog food (wet & dry), dog treats, cat food (wet & dry), cat treats, dog grooming products, dog supplements, dog toys, etc! Please use our navigation bar above or search feature to find the specific items you are looking for.

Yes, please fill out our partner application here.

You can find our products mainly in independent pet stores, and some online retailers such as Chewy and Amazon. Go to our store locator to find a retailer near you

We try our best to ship items as fast as we can. Please allow 1-2 days for us to pick and pack your order. Our average shipping times are 2-7 days depending on your location. Tracking numbers will be updated no later than 1 day after your order has been shipped. If you don't have a tracking number after 3 business days please email us at info@healthextension.com. Sometimes our emails go to your email's spam box, please check there if you are missing an email from us.

*Please note orders placed during the holiday season may experience longer shipping times and may experience delays due to increased demand and potential inclement weather. We are working diligently to fulfill your orders promptly. We appreciate your understanding and patience during this time.

We greatly appreciate your interest in our brand. Unfortunately, we only ship within the continental USA. We do not ship to Hawaii & Alaska (& other outlying islands). We apologize for this inconvenience.

When logged into your account, select your Autoship, and click the "Cancel Autoship" button at the bottom of the page. This will cancel all future shipments of your Autoship order. If canceled after the first subscription, you may be subject to charges totaling the full value of the second shipment. If a cancellation of an order is needed, we must be notified by close of business the day before your order is scheduled to ship. (Business Hours: M-F 9 AM-5 PM EST)

To manage your reoccurring orders, you must be logged into your account. Click on subscriptions and adjust as needed. On the ‘Manage Subscriptions’ page, you will be able to change the frequency, order date, update your address, payment information, swap or add products, update the quantity of a product, view subscription history, pause the subscription, and cancel the subscription.
If you did not meet the two order minimum, the cancellation will not be an option and you must contact us directly.

We offer a 100% money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product(s), we will refund the amount of your original purchase. Please Include the name on the order as well as the order number on the returned parcels. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Please email or live chat us ASAP if you would like to cancel an order. If your order has been shipped, we cannot cancel your order. Please note orders are typically packed & shipped in 1-3 business days.

Email: info@healthextension.com

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, please email or live chat us ASAP if you would like to edit your order address. If your order has been shipped, we cannot edit your order. Please note orders are typically packed & shipped in 1-3 business days.

Email: info@healthextension.com

All prices are in USD.

Most of our products are made in the United States. All ingredients used are sourced in the US or approved countries (several of which are a part of the European Union) that can provide a higher standard of quality than the USA can. Our GEO cans are made in Canada but they are one of the countries approved for sourcing. No ingredients used are sourced in China.

All of our cans are BPA free!

All of our dry recipes are formulated to support nutritional levels for daily maintenance. Supplementation of vitamins and minerals is used to help ensure optimal nutrition, despite environmental or other possible ailments that may arise.

Puppies can be considered adults once they reach one year of age. However, they are not completely done growing until the age of two. For a highly active, energetic dog it is fine to continue feeding the puppy amounts until the second year as long as they don’t appear overweight. If you feel his/her energy and appetite are becoming more steady they may be ready to have their puppy portions reduced to the adult feeding requirements in the near future. We often recommend that puppies are offered the higher feeding amount until they are at least 12 months so you may need to monitor them and watch their weight in the meantime.

The 8oz and 16oz containers contain approx. 15 and 30 scoops on average. The scooper is approximately equivalent to a tablespoon. The weight of the pet and breed will alter these time frames based on serving size.

Bovine colostrum is known to support gut flora by offering a local antimicrobial and anti-inflammatory effect in the intestinal tract when ingested by other species. Some studies support that colostrum may increase the effectiveness of vaccinations, improve the immune response against certain viruses, bacteria and parasites. Additionally, it also improves bone and muscle function in older pets, and is even used as supportive medicine along with traditional treatments for dogs and cats periodontal disease.

Our Little Cups are "all-life stages" recipes and contain a higher mineral concentration to accommodate dogs of all ages. This increased nutrient density can lead to a natural oxidation process, resulting in what appears to be a darker color ring found within the cup. Since we do not use synthetic coloring or artificial additives, you are seeing the product doing exactly what it would do naturally had it been made in your own kitchen.
All Health Extension products go through a series of up to 140 check points to ensure quality safety and palatability. We understand that this may be concerning and want to assure you that the darker color observed is cosmetic only.

Our Health Extension Gently Cooked pouches are made in Thailand. We source from trusted suppliers to provide a safe and nutritious meal for your pet.

Our Gently Cooked pouches contain no artificial preservatives. Instead, we use
natural ingredients that preserve the food’s freshness and quality. The cooking
process involves heating the ingredients within their sealed pouches, creating a
sterile and shelf-stable product without needing artificial preservatives. Each
recipe includes rosemary, Vitamin C, and Vitamin E, which serve as natural preservatives. Their antioxidant properties help prevent the oxidation of fats and oils in the food, ensuring a safe and high-quality meal for your pet.

The primary meat ingredient in our Gently Cooked recipes is high-quality animal
protein. Chicken, beef, or lamb is always the first ingredient, meaning it’s the most significant component by weight before cooking. This provides an excellent source of protein to support your pet’s overall health and well-being.

In addition to protein-rich meat, our recipes include wholesome ingredients like
carrots, pumpkin, brown rice, green peas, and chicken bone broth. These ingredients contribute to a well-rounded, nutritious meal. The bone broth adds both flavor and essential nutrients, enhancing hydration and providing additional
health benefits for your pet.

At Health Extension, we use a meticulous 3-stage quality check system with 140
checkpoints throughout production:

• Ingredient Inspection: Before ingredients enter our plant, they undergo
  rigorous inspections to ensure they meet our quality standards, preventing
  substandard ingredients from entering production.
• Batch Monitoring: During processing, we continuously monitor each batch to maintain consistency and quality throughout the production.
• Final Product Testing: After production, the finished product undergoes a
  final round of quality checks to meet our stringent standards before
  reaching your pet’s bowl.

We use handcrafted, small-batch recipes to ensure high quality in every pouch. Our
meals are cooked slowly at low temperatures (around 200+ °F) in a flavorful bone broth, similar to how you’d prepare a stew in a crock pot. This gentle cooking process combines direct heat and natural steam, which destroys harmful bacteria while preserving essential nutrients and flavors, resulting in a wholesome meal
with a taste your pet will love.

This slow-cooking method maintains food quality and nutritional value, providing
your pet with a home-cooked-style meal that’s both nutritious and flavorful. The result is a safe and satisfying dish that delivers the same benefits as a freshly
prepared meal.

Broth-licious is a line of complete and balanced meals crafted to provide functional nutrition for adult dogs. Made with wholesome ingredients, these broths are designed to be served alone as the main meal or over your pet’s regular kibble for
added hydration.

Broth-licious is slow-cooked in bone broth in small batches to enhance flavor and preserve nutrient quality. This product is made by a family-owned business in the USA and is vet-formulated to ensure it meets the highest standards of pet nutrition.

Broth-licious includes specialized recipes to support various health needs,
including:

• Shiny Coat - Ocean Fish in Bone Broth Recipe

• Digestion - Chicken & Pumpkin in Bone Broth Recipe
  
• Vitality - Beef & Green Bean Recipe

• Mobility - Chicken & Carrot Recipe
  

Each recipe is crafted to address specific functional needs, making it easy to
choose the best option for your pet.

Broth-licious is designed for versatility. Simply or serve it alone as a savory meal or
pour it over your pet’s kibble as a meal topper. It’s also ideal as a "pack-and-go" option, allowing you to provide your pet with a nutritious, hydrating meal wherever
you go.

Yes, all Broth-licious flavors are grain-free, making them an excellent choice for pets with sensitivities to grains.

No, Broth-licious is crafted without artificial flavors, colors, or preservatives, offering a wholesome meal with functional nutrition and natural ingredients.

After opening, refrigerate any unused broth and use it within 3–5 days for optimal freshness and flavor.

Broth-licious comes in a 12 – pack box with convenient, individual easy to open cups, allowing you to use just the amount you need.

Broth-licious is available at select pet retailers and online through the Health Extension website. Please visit our website for a list of locations and online purchasing options.

When adding water to our Air-Dried dog food, the feeding guidelines remain the same. Simply follow the feeding instructions on the packaging and add water after measuring the dry product. Our formulation accounts for moisture absorption during
rehydration, ensuring that your pet receives the proper balance of nutrients. For any personalized feeding recommendations, consult your veterinarian.

Each bag of our Air-Dried Recipes contains up to 85% animal meat or meat-based protein. We prioritize quality by sourcing fresh meats and organs and
meticulously crafting recipes to ensure high nutritional value for your pet.

Our Air-Dried recipes are prepared without heat using a slow, low-temperature air-drying process. This method preserves essential nutrients, vitamins, and enzymes, ensuring your pet receives maximum nutritional
benefits. It also enhances natural flavors, making the food more enjoyable for your furry friend.

Our Air-Dried Recipes contain the same fruits and vegetables depicted on the packaging. These wholesome ingredients are incorporated directly into
the food pieces, ensuring dogs receive all their nutritional benefits even if they are less visible in the final product.

Our Air-Dried Recipes have an 18-month shelf life. To maintain optimal freshness, store the food in a cool, dry location.

Your satisfaction is incredibly important to us. If you encounter any issues with the quality of our Air-Dried dog food, please let us know. We are committed to resolving any concerns promptly and can offer a replacement
bag free of charge to ensure your satisfaction.

If you have any additional questions or need assistance, don’t hesitate to reach out to our team. We’re here to support you and your pet’s health journey every step of the way!

The dry food has a shelf life of 18 months after the date of production. The date of production is printed on the bag. However, it may be good for up to 6 months after the expiration date if stored properly. We do not guarantee any products past their expiration dates.

If a canned food product is not consumed the same day, the leftover food should be stored in an airtight container in the fridge and can last up to 3 days.

All of our dry food bags have a zipper closure to ensure optimal freshness. Store in a cool dry place.

There is no one definitive answer to the question of how much to feed a dog. Please take into consideration: breed, age, and activity level. However, general guidelines can be useful in order to make sure your pup is getting the right amount of food and how often he/she needs it. Check out our blog post here, where we go over some guidelines to follow so you can ensure your furry friend is well-nourished.

While it's ok to put our products in the refrigerator, especially in hot climates, Health Extension does not recommend freezing kibble since there are probiotics sprayed onto the food after cooking and the nutritional values of the product cannot be guaranteed upon defrosting. Also, freezing canned products, treats or toppers is not recommended, since the nutritional values of the product cannot be guaranteed upon defrosting as well. These items are not designed to withstand the low temperatures of a freezer.

Health Extension's Gently Cooked Pouches are specifically designed to be shelf-stable, making it easy to store them at room temperature without the need for
refrigeration or freezing before they’re opened.

Each pouch has a shelf life of up to 24 months from the date of production, so you
can confidently stock up on your pet’s favorite meals without worrying about them
spoiling or needing freezer space.

Once a pouch is opened, we recommend placing any unused portion in the
refrigerator and using it within 3 days to maintain the food's freshness, flavor, and
nutritional benefits for your pet. This allows you to offer the best quality with every
meal.

Our Air-Dried recipes have an 18-month shelf life from the manufacturing date. To
preserve the quality and flavor of the food, we recommend storing it in a cool, dry
location and sealing the bag tightly after each use. This will help keep the nutrients and natural flavors intact, giving your pet the best experience with every
meal.

Yes. Our rigorous quality assurance program ensures that raw ingredients are free and clear from pathogenic microbes like E coli, salmonella, listeria, and heavy metals before accepting them into the facility.

We have over 140 checkpoints for our products

TESTING BEFORE COOKING

Our rigorous quality assurance program ensures that every batch of our raw ingredients are free and clear from pathogenic microbes like E coli, salmonella, and listeria, before accepting them into the facility.

TESTING DURING COOKING

We have an extensive sampling procedures throughout the cooking process which is done at an independent third-party laboratory to ensure compliance with all requirements related to food safety standards.

TESTING AFTER COOKING

We don't just want to know that the product is safe - we make sure it is! Our strict Test, Hold and Release Program means no finished goods are released into distribution until test results come back.

We don't just want to know that the product is safe - we make sure it is! Our strict Test, Hold and Release Program means no finished goods are released into distribution until test results come back.

Absolutely! Feel free to ask anything on your mind! Please email us at info@healthextension.com or go to our contact us page.