Please email us at info@healthextension.com or live chat us during our hours: Monday, Tuesday, Thursday, and Friday: 9am- 9pm EST Wednesdays: 9am-5pm EST

We sell dog food (wet & dry), dog treats, cat foot (wet & dry), cat treats, dog grooming products, dog supplements, dog toys, etc! Please use our navigation bar above or search feature to find specific items you are looking for.

Yes, please fill out the application form here.

You can find our products mainly in independent pet stores, and some online retailers such as Chewy and Amazon. Go to our store locator to find a retailer near you

We try our best to ship items as fast as we can. Please allow 1-2 days for us to pick and pack your order. Our average shipping times are 2-7 days depending on your location. Tracking numbers will be updated no later than 1 day after your order has been shipped. If you don't have a tracking number after 3 business days please email us at info@healthextension.com. Sometimes our emails go to your email's spam box, please check there if you are missing an email from us. *Please note orders placed during the holiday season may experience longer shipping times and may experience delays due to increased demand and potential inclement weather. We are working diligently to fulfill your orders promptly. We appreciate your understanding and patience during this time.

Thank you for your interest in our brand. Please note, we only ship within the continental United States and do not deliver to Hawaii, Alaska, or other outlying islands. We apologize for any inconvenience this may cause.

To manage your subscriptions, log into your account and click on the "Click here to manage your subscriptions" link at the top of your account page. You will be redirected to your subscription management page. Here, click on "Manage subscriptions," select the product you wish to manage, and click on "Manage this subscription." Scroll down and select "Cancel subscription" to cancel any future shipments of your autoship order. If you have multiple subscriptions, each must be cancelled individually. To ensure your discount is applied, you must have at least two subscription orders fulfilled before cancellation. Should you need to cancel an order, please notify us by the close of business on the day before your order is scheduled to ship. Our business hours are Monday through Friday, 9 AM to 5 PM EST.

To manage your subscriptions, log into your account and click on the "Click here to manage your subscriptions" link at the top of your account page. You will be redirected to your subscription management page. Here, click on "Manage subscriptions," select the product you wish to manage, and click on "Manage this subscription." On the ‘Manage Subscriptions’ page, you will be able to change the frequency, order date, update your address, payment information, swap or add products, update the quantity of a product, view subscription history, pause the subscription, and cancel the subscription. If you did not meet the two order minimum, the cancellation will not be an option and you must contact us directly.

We provide a 100% money-back guarantee for defective or damaged products. You have 30 days from the date of receipt to return the product to us for a full refund. The return shipping must be covered at your own cost. Upon receiving the returned product(s), we will issue a refund for the amount of your original purchase. When returning items, please include the name associated with the order and the order number on the package. Note: If your package is currently in transit, you must wait for its arrival before initiating a return to qualify for a refund.

Please email or live chat us ASAP if you would like to cancel an order. If your order has been shipped, we cannot cancel your order. Please note orders are typically packed & shipped in 1-3 business days. Email: info@healthextension.com

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong, please email or live chat us ASAP if you would like to edit your order address. If your order has been shipped, we cannot edit your order. Please note orders are typically packed & shipped in 1-3 business days. Email: info@healthextension.com

All prices are in USD.

Most of our products are made in the United States. All ingredients used are sourced in the US or approved countries (several of which are a part of the European Union) that can provide a higher standard of quality than the USA can. Our GEO cans are made in Canada but they are one of the countries approved for sourcing. No ingredients used are sourced in China.

All of our cans are BPA free!

All of our dry recipes are formulated to support nutritional levels for daily maintenance. Supplementation of vitamins and minerals is used to help ensure optimal nutrition, despite environmental or other possible ailments that may arise.

Puppies can be considered adults once they reach one year of age. However, they are not completely done growing until the age of two. For a highly active, energetic dog it is fine to continue feeding the puppy amounts until the second year as long as they don’t appear overweight. If you feel his/her energy and appetite are becoming more steady they may be ready to have their puppy portions reduced to the adult feeding requirements in the near future. We often recommend that puppies are offered the higher feeding amount until they are at least 12 months so you may need to monitor them and watch their weight in the meantime.

The 8oz and 16oz containers contain approx. 15 and 30 scoops on average. The scooper is approximately equivalent to a tablespoon. The weight of the pet and breed will alter these time frames based on serving size.

Bovine colostrum is known to support gut flora by offering a local antimicrobial and anti-inflammatory effect in the intestinal tract when ingested by other species. Some studies support that colostrum may increase the effectiveness of vaccinations, improve the immune response against certain viruses, bacteria and parasites. Additionally, it also improves bone and muscle function in older pets, and is even used as supportive medicine along with traditional treatments for dogs and cats periodontal disease.

Our Little Cups are "all-life stages" recipes and contain a higher mineral concentration to accommodate dogs of all ages. This increased nutrient density can lead to a natural oxidation process, resulting in what appears to be a darker color ring found within the cup. Since we do not use synthetic coloring or artificial additives, you are seeing the product doing exactly what it would do naturally had it been made in your own kitchen.All Health Extension products go through a series of up to 140 check points to ensure quality safety and palatability. We understand that this may be concerning and want to assure you that the darker color observed is cosmetic only.

The dry food has a shelf life of 18 months after the date of production. The date of production is printed on the bag. However, it may be good for up to 6 months after the expiration date if stored properly. We do not guarantee any products past their expiration dates.

If a canned food product is not consumed the same day, the leftover food should be stored in an airtight container in the fridge and can last up to 3 days.

All of our dry food bags have a zipper closure to ensure optimal freshness. Store in a cool dry place.

There is no one definitive answer to the question of how much to feed a dog. Please take into consideration: breed, age, and activity level. However, general guidelines can be useful in order to make sure your pup is getting the right amount of food and how often he/she needs it. Check out our blog post here, where we go over some guidelines to follow so you can ensure your furry friend is well-nourished.

While it's ok to put our products in the refrigerator, especially in hot climates, Health Extension does not recommend freezing kibble since there are probiotics sprayed onto the food after cooking and the nutritional values of the product cannot be guaranteed upon defrosting. Also, freezing canned products, treats or toppers is not recommended, since the nutritional values of the product cannot be guaranteed upon defrosting as well. These items are not designed to withstand the low temperatures of a freezer.

Yes. Our rigorous quality assurance program ensures that raw ingredients are free and clear from pathogenic microbes like E coli, salmonella, listeria, and heavy metals before accepting them into the facility.We have over 140 checkpoints for our products. 

TESTING BEFORE COOKING
Our rigorous quality assurance program ensures that every batch of our raw ingredients are free and clear from pathogenic microbes like E coli, salmonella, and listeria, before accepting them into the facility.

TESTING DURING COOKING
We have an extensive sampling procedures throughout the cooking process which is done at an independent third-party laboratory to ensure compliance with all requirements related to food safety standards.

TESTING AFTER COOKING
We don't just want to know that the product is safe - we make sure it is! Our strict Test, Hold and Release Program means no finished goods are released into distribution until test results come back.

We don't just want to know that the product is safe - we make sure it is! Our strict Test, Hold and Release Program means no finished goods are released into distribution until test results come back.

Absolutely! Feel free to ask anything on your mind! Please email us at info@healthextension.com or go to our contact us page.

Follow these steps:
     1. Go to the website and select Health-E Rewards from the menu.
    2. If you already have an account, click on Log In. If you are new, choose Join Now.
    3. Once logged in, your points balance will be displayed, showing how many points you have accumulated.

When you are ready to redeem your points: 

    1. Navigate to Health-E Rewards on the website menu.
    2. Log in to your account. If you don't have an account, sign up by clicking Join Now.
    3. After logging in, scroll down to the How to Use Your Points section.
    4. In this section, you will find options to redeem your points. Follow the instructions provided to apply your points, including copying and pasting your code at checkout.
    5.  Another way to redeem your points is directly at checkout. While logged in, a dropdown menu will allow you to apply your points during the payment process.

Reward points cannot be used on subscriptions, stacked on discounts, or used by our partners.To see more info about Rewards Points. Please visit our page here. 

Each 100 points you earn is equivalent to a $5 discount. Health Extension Rewards Members earn (1) point for every one dollar ($1) spent on www.healthextension.com. Points are rounded down. For example, if you spend $19.99, you will receive 19 points. Calculations is as follows: $19.99 x 1 point per dollar = 19.99 points, which is rounded down to 19 points. “Immune Boosting Ambassadors” Tier Member Points. All Immune Boosting Ambassadors Tier Members earn points based on a base earning rate that is 25% higher than the Like Tier Member's rate (i.e., 1.25 points for every one dollar spent on qualifying products or services, as described above). “Vitality Champions” Tier Member Points. All Vitality Champion Members earn points based on a base earning rate that is 50% higher than the Immune Boosting Ambassadors Tier Member's rate (i.e., 1.5 points for every one dollar spent on qualifying products or services, as described above).

No, your Health-E points do not expire. Additionally, there's no limit on the discount amount you can redeem with your points.

Visit Health Extension Referral Page. Enter your friend or family member's email in the provided box or copy your personalized link. Share the $20 off coupon with friends and family via text, email, Facebook, Twitter, or Instagram. After their purchase, you'll receive a 400 points ($20) coupon code via email.

No, you can only use 1 discount code at a time.

No, discount codes cannot be used on ongoing subscriptions.

Please make sure to check all requirements for the discount code and make sure it is being typed in correctly. The best way to ensure your discount is correct is by copy and pasting it at checkout.

No, wholesale partners cannot use discount codes on their online orders.

Yes, by signing up for our email and SMS newsletter, you'll receive a one-time discount code as a welcome offer. This discount can be used on your next purchase. Don't forget to check your inbox (and sometimes the spam folder) for the code after you sign up!