Subscription Policy
Your first subscription order will receive a 10% discount as well as all re-occurring orders. The first order will be processed and charged immediately. Future orders will be automatically generated based on your chosen frequency.
You can cancel your subscription at any time, with no obligation to fulfill a minimum number of orders. If you’d like to cancel an order, we must be notified before 12:00 PM EST on the day the order generates. You will be notified via email 5 days before your upcoming order. This will allow time for you to make any changes or updates to your subscription.
Please note: If an order has shipped and you did not want the order, you will need to refuse the order upon delivery so it will return to us or you must contact us to request a return label. Once the product returned package has been received, we will issue a refund.
We will do our best to accommodate all requests. However, any communication with Health Extension after this time period does not guarantee cancellation.
You will be notified via email three days before your upcoming order allowing time for you to make any changes or updates to your subscription.
To manage your reoccurring orders, you must be logged into your account. Click on subscriptions and adjust as needed. On the ‘Manage Subscriptions’ page, you will be able to change the frequency, order date, update your address, payment information, swap or add products, update the quantity of a product, view subscription history, pause the subscription, and cancel the subscription.
If you need any assistance with making changes to your subscription, please contact us at info@healthextension.com and we will be happy to help!
If an order has shipped and you did not want the order, you will need to refuse the order upon delivery so it will return to us or contact us to request a return label. Once the product has been returned to us, we will issue a refund.