Health Extension FAQS

Has Health Extension been affected by any pet food recalls?

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No, our formulas have never had a single recall.
What is the difference between "chicken" meal and "chicken by-product" meal?

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Chicken meal is a high quality concentrated protein source that contains muscle meat. By law it may not contain heads, feet or intestines. Chicken by-product meal contains a variety of chicken "parts" including heads, feet and intestines.
Why do you use garlic in certain formulas?

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We add a trace of garlic to our canned dog food to increase palatability. While it is a member of the onion family, garlic does not contain a meaningful amount of disulfide and will not cause a dog to become ill.
Where are Health Extension products sold in my area?

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Our holistic pet products are now available at nearly thousands of independent retailers throughout the United States and parts of Canada! Simply use our store locator to find the most convenient location.
What is the percentage of meat in the Grain Free 95% Chicken & Beef canned formulas?

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Made exclusively with meat, each can contains more than 95% of Chicken and Beef, respectively.
here are Health Extension foods made?

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With the exception of certain canned recipes, all Health Extension products are proudly made in the U.S.A. None of our ingredients are China sourced.
I have been feeding Health Extension to my dog for years, but the last bag that I opened looked darker (or lighter) then before. Should I be concerned about feeding this to my dog?

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The ingredients in our dog foods, cat foods and pet products are as close to nature as possible. Our foods have no added artificial colors or flavors. Colors and dyes are used to mask the natural colors which give a consistent color. We expect to see slight variation from batch to batch. This is simply a reflection of the natural ingredients we use and in no way affects the quality of the food.
What is the shelf life of Health Extension?

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Health Extension dry foods have an expiration of 1 year from date of manufacture.
How should I transition my pet from a different brand over to Health Extension?

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The following five day process provided by PetMD usually leads to positive results:
  • Day 1 – Mix 20% of Health Extension with 80% of the old.
  • Day 2 – Mix 40% of Health Extension with 60% of the old.
  • Day 3 – Mix 60% of Health Extension with 40% of the old.
  • Day 4 – Mix 80% of Health Extension with 20% of the old.
  • Day 5 – Feed 100% of Health Extension!
Does Health Extension offer free samples so that my pet can try it before I buy a larger bag?

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While we do not have samples to send out from our corporate office, these can be obtained from a local retailer. You can find the closest retailer with our store locator.
Does Health Extension offer a money back guarantee?

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We offer a satisfaction guarantee on any Health Extension product purchased through an authorized retailer. If you are not completely satisfied with your purchase or your pet does not like the recipe, please return the unused portion to the original place of purchase for compensation of the purchase price or replacement of any Health Extension product.

Disclaimer: Refunds are done based on individual retailer’s internal policy) Returns are limited to the original purchaser and only one per customer. All returns and exchanges must take place within 14 days of purchase with receipt and item MUST BE in its original package.

Your retailer may also have an exchange or refund policy, so please inquire with them as well.

Please note: We strongly advise against purchasing Health Extension products from unauthorized resellers. A full listing of independently-owned-and-operated authorized retailers is available here. If you find our product at a retailer not on this list, it may have been acquired through non-traditional means and as a result could be tampered with, expired, stored improperly, or counterfeit.

Health Extension does not warranty product sold through unauthorized resellers, including mass merchants and auction sites.