Return/Refund Policy

Return & Refund Policy

If you’re looking to return or exchange your order, we’re here to help. Our policy lasts 30 days. If 30 days have gone by since your purchase, we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. We cannot issue a refund for products or services not purchased directly through Health Extension.

Several types of goods are exempt from being returned:

• Gift cards
• Perishable goods
• Opened goods
• Donations

How to start a return

Email info@healthextension.com or use our Contact Us page. Phone: 1-800-992-9738. Do not use myhealthextension.com.

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item, and whether the refund is approved or rejected. If approved, the refund goes to the original payment method. Depending on your bank, it may take 3-5 days to show. Donations made at checkout are non-refundable.

Late or missing refunds

If you have not received a refund within 3-5 business days, first confirm with your bank or credit card company that a refund is not pending. If there is no pending refund after 5 business days, contact us at info@healthextension.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange for the same item, email info@healthextension.com and send your item to: 50 Commerce Drive, Hauppauge NY 11788, United States.

Shipping a return

Ship returns to: 50 Commerce Drive, Hauppauge NY 11788. You are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, return shipping may be deducted from the refund.

The same policy is also on our Refund policy page.